Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Best Social Casinos. We cover sweepstakes casinos and social casinos in the US, with a particular focus on published return-to-player figures, coin mechanics and redemption terms — so most of the mail we get is about one of those three things. Below is how to contact us, what we can realistically help with, and what we cannot.
Email Is the Only Channel We Staff
Write to us at [email protected]. We do not run a phone line, a live chat widget or a support desk, because we are a comparison publisher rather than a gaming operator. Every message is read by a person on the editorial side.
A message gets answered faster when it includes the operator name, the date, the page on our site you were reading, and — if it is a coin or redemption issue — the exact wording you were shown in the promotion or official rules. Screenshots help more than paraphrase.
Where to Send It Instead: Account, Coin and Redemption Problems
We have no access to any player account anywhere. We cannot credit Gold Coins or Sweeps Coins, reverse a coin package purchase, release a held redemption, lift a state block, or override a geolocation check. Those sit entirely with the operator, and contacting us first only adds days.
If your issue is with a platform itself, the order that usually works:
- Open a ticket with the operator's own support and keep the reference number.
- Re-read the official rules and sweepstakes terms and conditions for the specific promotion — redemption minimums, promotional playthrough requirements and coin expiration dates are the most common cause of a blocked redemption.
- Complete identity verification if you have not already. Most platforms require a government-issued photo ID, sometimes proof of address, and account details that match the ID, before any prize redemption is processed.
- If the operator's own complaints procedure stalls, escalate in writing and keep copies of everything.
Once you have done that, tell us. Patterns in reader mail — repeated verification delays at one brand, terms changing without notice — are exactly what feeds our next round of research.
What We Can Actually Help With
- Corrections. Wrong redemption minimum, outdated welcome offer, a state listed as eligible that is not. We prioritize these over everything else.
- RTP and game-data questions. How published RTP ranges are stated, why volatility matters more than headline RTP over a short session, and which figures come from providers rather than from us.
- State availability questions. We can explain how eligibility usually works and point you at the operator's own list. We cannot tell you whether a site is lawful for you personally.
- Coverage requests. A new sweeps casino you want reviewed, or a comparison criterion we are missing.
- Commercial and partnership enquiries. Introduce yourself and say what you have in mind. These go to a separate inbox thread and never touch the editorial ranking.
- Responsible play concerns. Mention it in the subject line and we will reply with resources rather than a form letter.
How Our Rankings Are Funded — and What That Does Not Buy
Best Social Casinos earns commission when a reader signs up with some of the platforms listed here. That is how the site pays for itself, and you should know it before you read a single review. Commission does not buy a position, a rating or a favorable write-up, and an operator cannot pay to have a limitation removed. If you think a page reads otherwise, that is a legitimate thing to email us about.
Our assessments are desk research: published official rules, terms and conditions, coin package pricing, redemption thresholds, stated processing times, game provider lists and operator state-eligibility disclosures, re-checked against what brands publish. We have not deposited, played or redeemed at any of these platforms, and nothing on this site should be read as a tested payout speed. Editorial ratings are ours; they are not customer review scores.
The Operators Readers Ask About Most
Three names dominate our inbox. Here is why each is on the site, what we look at for an RTP-focused reader, and where each falls short. The offers below are as published by the operator and are subject to the operator's own terms — verify them on site before signing up.
Spinblitz
Our highest-rated listing at 10.0, mostly on the breadth of its slot floor and how legibly it presents its dual-currency setup. The advertised welcome is 100 Million Gold Coins with the BLITZ JACKPOT. Read that number in context: Gold Coins are the play-for-fun currency and carry no redemption value, so a very large Gold Coin figure tells you about session length, not prize potential. The Sweeps Coins side is what governs any prize redemption, and that is the part worth checking in the official rules.
Limitation: a headline of that size invites misreading, and jackpot-branded promotions typically carry their own qualifying conditions. Reader questions about Spinblitz are more often about which coins qualify than about the games themselves.
Lone Star
Rated 9.9. It appears here because the welcome offer, up to 500k GC and 105 Free SC, splits both currencies openly rather than burying the sweeps portion — useful if you want to understand the promotional sweepstakes model before spending anything. For readers tracking RTP, the relevant question is which studios supply its slots, since RTP is set by the game provider, not the platform.
Limitation: "up to" is doing real work in that offer. The maximum usually attaches to purchase tiers, so the amount you receive on a no-purchase entry will be smaller. Confirm the split before assuming the top figure.
Casino.Click
Also 9.9, and the one we hear about most from mobile-first readers. The advertised sign-up is 150 extra coins and 10 free spins — modest next to the coin-heavy offers above, which is arguably more honest about what a starter package is. Free spins are tied to specified titles, so their value depends on that game's RTP and volatility rather than on the spin count.
Limitation: the smaller headline gives you less runway to explore a large library before deciding whether to buy coins, and spin-linked offers are the ones most often restricted to a single game.
The Rest of the List at a Glance
| Platform | Advertised welcome offer | Editorial rating |
|---|---|---|
| SplashCoins | 200% Welcome Offer | 9.5 |
| Free Spins | 950,000 GC + SC 75 + 20 Free Spins on Gorilla Slot | 9.5 |
| Lucky.me | 40,000 GC & 40 Free SC Welcome Bundle | 9.5 |
| Crown Coins | 150% Welcome Bonus | 9.4 |
| Crash Duel | 200,000 GC + 100 Free SC | 9.3 |
| Spree | 25,000 GC Welcome Offer | 9.2 |
| Mr Goodwin | 125,000 Free Coins on sign-up | 9.0 |
Percentage-based offers such as the SplashCoins and Crown Coins bonuses apply to a coin package purchase, so they are not comparable to a flat sign-up grant. Always read the offer against its own terms.
Money Questions We Get Asked Before Sign-Up
Participation generally does not require a purchase. Legitimate sweepstakes operators offer a free alternative method of entry — commonly a mail-in request set out in the official rules, alongside daily login coins and periodic free Sweeps Coins drops. Coin packages are optional, and buying one buys Gold Coins for play, with promotional Sweeps Coins included as a bonus rather than sold.
On the way in, US platforms typically accept debit cards and online payment providers; ACH bank transfer support varies by operator, and availability of services such as PayPal or any cryptocurrency option differs from brand to brand. On the way out, redemption is a separate process from purchase: expect a minimum Sweeps Coins threshold, completed identity verification, and processing times that are stated as ranges rather than guarantees. Some operators offer gift card redemption alongside cash prizes. Nothing is instant, and no redemption is guaranteed. Prize redemptions may also be taxable under federal and state rules — keep your records and check official guidance if the amounts matter to you.
What You Are Actually Playing
The libraries on these platforms break into a few clear groups, and they behave differently for an RTP-minded player:
- Slots — the bulk of every catalog. RTP and volatility are set per title by the studio that built it, so two games on the same site can differ widely.
- Progressive jackpots — a slice of the base RTP is diverted into the jackpot pool, which is why headline RTP on these titles often looks lower.
- Table-style games — blackjack and roulette variants, usually with steadier published returns than slots.
- Live dealer rooms — offered by some operators, not all, and typically the narrowest section of a sweepstakes library.
- Crash and instant games — short-session formats built for mobile play.
We do not publish game counts or claim any site has the highest RTP available. Where we cite a figure, it comes from the provider or operator, not from play.
The Other Products These Brands Run
Several sweepstakes operators also run a pure social casino mode with no sweeps currency attached, where coins are entertainment only and nothing is redeemable. Some extend into sportsbook-style sweepstakes picks, poker rooms or bingo, each with its own rule set and often its own state availability list. Loyalty programs, seasonal events and tournaments sit alongside the main casino product and usually have separate terms from the welcome offer. If you are researching operators outside the US sweepstakes framework, our guide to Best Non GamStop Casinos 2026 covers a different model entirely and should not be read as an alternative to the platforms listed here.
Eligibility, State Rules and What We Will Not Advise On
Sweepstakes casinos operate under a promotional sweepstakes model, not as licensed real-money online casinos, and they are governed largely at state level rather than nationally. Availability varies by state: some states restrict or prohibit these platforms, some have taken enforcement action, and operators independently choose which states to serve based on their own legal assessment. Laws change often. Check the operator's current eligible-state list and its official rules before you register.
Minimum age is commonly 18, though some operators require 21 either everywhere or in particular states. Accounts are for US residents in eligible states, geolocation checks apply, and one account per person is the norm. We answer questions about how these rules generally work — we will not tell you that any specific site is legal for you to use. That is a question for the operator's terms and, if it matters enough, a qualified professional.
If Play Has Stopped Being Fun
Tell us and we will reply with resources, not sales copy. Operators typically offer self-exclusion, purchase limits and cooldown tools in account settings. Independently, the National Council on Problem Gambling and Gamblers Anonymous both run free support, and gambling blocking software can restrict access at the device level. Outcomes in casino-style games are determined by chance, and no amount of play makes a prize likely.
Response Times and Next Steps
We aim to reply within two business days. Corrections move fastest; commercial enquiries can take longer. We do not send automated replies pretending to be people, and we do not pass reader email addresses to operators.
If you are still deciding where to start rather than writing to us, read the offer conditions on the platform itself before the marketing number, and treat any large Gold Coin figure as play time rather than prize value. When you find something on our pages that does not match what the operator publishes, that is the message we most want in the inbox. Last fact-checked Sep 24, 2026 by Chloe Bishop.